Welcome to the Octopus (Hong Kong) Site.
Additional text has been added to aid users who may be using screen readers to view this site. If you are reading this text on your screen then either, the style sheet (CSS) file has failed to load, in which case you should refresh your screen or, your browser may not support style sheets. Find out more about which browsers support style sheets on the World Wide Web Consortium website.
What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
Contact Us
We're here to help
Whenever you have a question about our products or services, our friendly team is ready to assist you.
General Octopus enquiries
For all enquiries related to Octopus consumer products, applications, transactions and services, contact us through this form or on our hotline below.
Octopus Customer Service Hotline: 2266 2222
Service hours with hotline staff support: Monday to Saturday, 9:00 am to 9:00 pm
Questions for Octopus Rewards
Want to learn more about Octopus Rewards? Contact us through this form or the dedicated hotline below.
Octopus Rewards Customer Service Hotline: 3690 1313
Service hours with hotline staff support: Monday to Friday, 9:00 am to 5:30 pm; Saturday, 9:00 am to 1:00 pm
Lost Octopus Reporting Hotline:
2266 2266
Please call our 24-hour hotline. We do not accept lost Octopus reports by email or fax.
Want to update your contact information?
If you've moved or changed your contact details, let us know! Complete this form for an easy and instant update.
