Welcome to the Octopus (Hong Kong) Site.
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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
Customer Service
Here to serve you
Whether you want to report a lost or malfunctioning Octopus, check your balance or update your contact details, we're here to serve you.
Lost Octopus Reporting Service
If your Personalised Octopus or Octopus with AAVS is lost or stolen, call our 24-hour Lost Octopus Reporting Hotline on 2266 2266. We will block it from further use and make refund arrangements for any remaining value. You will not be held liable for any purchase or auto-reload made six hours after successfully reporting your lost Octopus.
Getting a refund
At any time you wish to obtain a refund of your Octopus balance, please visit an MTR Customer Service Centre.
If your Octopus is not working
What to do if your Octopus is not working? Visit any MTR Customer Service Centre to have it inspected.
How to check your balance and recent transactions
Your balance appears whenever you make a purchase. For your convenience, there are several others ways to check your balance as well as your 10 most recent transactions.
Contact Us
We're here to make your life easier. Learn how to get in touch with us when you have questions or need our help.
Customer Data Protection
Learn more about how Octopus values customer data privacy and protection.
Useful Tips
Learn the do's and don'ts of using your Octopus.
For your reference
The following documents are conveniently located here for your reference:
